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Insurance Claims Made Quick and Easy

What to Do in the Event of a Claim?

Auto Claims

1. Call the police if:

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  • Someone is hurt.

  • You feel the other driver may be guilty of a criminal code offence such as drunk driving.

  • If there is significant property damage.

  • Your vehicle is not driveable.

2. Collect information and photos

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  • Use your phone to take images of the Driver’s License, Vehicle Ownership and Insurance Card.

  • Make sure the names of the driver, owner, insurance company and policy number are readable.

  • Take pictures of vehicles and damage.

  • Record the date, time and location of the accident.

3. Contact nearest collision reporting center within 24 hours

  • If there are injuries or there is more than $2,000 in combined damage.

  • London 1001 Brydges Street, London, ON 7:00 AM-11:00 PM 519-659-4300

  • Locate a Collision Reporting Center

4. Report the Claim to your Insurance Company

  • Contact Our office at 519-657-5500 or 1-877-463-5500 (Monday – Thursday 9:00 AM-5:00 PM, Friday 9:00 AM-4:00 PM).

For after-hours Claims Assistance, contact your Insurance Company directly:

  • Aviva 1-866-692-8482

  • Economical 1-800-607-2424

  • Gore 1-800-265-8600

  • Guarantee 1-888-998-1872

  • Intact 1-866-464-2424

  • Facility 1-866-864-1112

  • Western Assurance 1-800-387-2934

  • RSA 1-800-319-9993

For a Home or Business Claims

  • Report to the police or fire department, if necessary.

  • Contact our office at 519-657-5500 or 1-877-463-5500 (Monday – Thursday 9:00 AM-5:00 PM, Friday 9:00 AM-4:00 PM).

  • For after-hours claims assistance, contact your insurance company directly:

  • Aviva 1-866-692-8482

  • Economical 1-800-607-2424

  • Gore 1-800-265-8600

  • Guarantee 1-888-998-1872

  • Intact 1-866-464-2424

  • Western Assurance 1-800-387-2934

  • RSA 1-800-319-9993

Submit a Claim

Don't hesitate to give us a call if you have any issue submitting a claim.

Contact Today

Contact Details

The Merit Group Insurance Brokers

100-759 Hyde Park Rd.

London, Ontario N6H 3S2

Phone: 519-657-5500

Toll free: 1-877-463-5500

Fax: 519-657-5560

Email:tmg@meritgroup.ca

Hours

Monday - Thursday 09:00 AM - 05:00 PM

Friday 09:00 AM - 04:00 PM

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